Frequently Asked Questions

Get answers to common questions about Charcoal Detox Mask.

Yes — our gentle formula is designed for most sensitive skin when applied by our trained therapists. We perform a brief skin assessment and patch test, adjust application time, and will avoid if you have active rosacea, severe eczema, or open wounds.

The add-on typically requires about 10–15 minutes and is included within your booked massage time. Application, short setting period, and gentle removal are timed to complement your treatment without reducing massage duration.

Properly formulated charcoal masks absorb excess oil without stripping essential moisture. Our therapists follow with hydrating serums and moisturizers when needed, preventing excessive dryness while maintaining a refreshed, balanced finish suitable for most skin types.

Yes, it can benefit acne-prone skin by drawing out impurities and reducing oiliness. We evaluate each case, avoid aggressive formulas if inflammation is present, and recommend follow-up skincare or professional treatments for persistent or severe acne.

Most clients experience temporary mild redness or tightness that fades within hours. Rarely, sensitivity or irritation can occur; inform your therapist immediately. We perform consultations and patch tests to minimize reactions and provide aftercare advice to soothe the skin.

For best results, schedule the mask 24–48 hours before a special event to allow any transient redness to subside and for skin to settle with a refreshed, matte appearance. Ask your therapist for tailored timing based on your skin.